Q) How do I apply for sponsorship?
If you are interested in a donation or sponsorship support from
ARB 4x4 Accessories, please
click here, read the
appropriate requirements and guidelines, and submit your request
in writing.
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Q) I can't find my Safari Snorkel template,
can you send me a new one?
All snorkels are inspected prior to shipping to ensure that
the template is in the box. Please double check your carton
as the templates are taped to the inside of the carton and are
often missed during unpacking.
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Q) My Old Man Emu (OME) suspension is
higher in the back than in the front, why?
OME suspensions are designed to maintain the factory front-to-back
rake. This is because OME suspensions are engineered for load-carrying
ability as well as lift. In some cases a rear leaf may be removed
from the pack to level the vehicle, but there is a downside
- the spring rate is also reduced. The spring will lose more
height under load than it should and the rear will drop below
the front quicker, with a noticeable drop in ride and handling
characteristics, with a further side affect of the vehicle’s
headlights blinding oncoming traffic. Please contact the ARB
Technical Dept. for exact instructions and specific details
regarding your particular application.
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Q) Why doesn't Old Man Emu (OME) offer
higher suspension lifts?
OME suspensions are engineered first and foremost for ride and
handling quality. The amount of lift provided for each specific
vehicle is within the maximum limits allowed by the stock suspension
components so that extensive and costly modifications are not
required.
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Q) Does ARB offer a stainless air line
to go with the ARB Air Locking Differential?
ARB does offer a heavy duty Aeroquip reinforced rubber hose
kit for the Air Locker, part number HDAL.
Note, this kit is available due to popular request, however
ARB believes that a correctly installed Air Locker with the
standard nylon tube correctly routed along the path of the brake
lines of the vehicle is the best for most applications.
Why? Well a reinforced rubber or stainless line can still be
snagged, but will do a lot more damage to related components
and it is much harder to repair this damage in the field.
A nylon line repair kit is available part number ASK001 and
it contains spare line a connector and spare hardware to make
speedy and simple field repairs.
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Q) How do I return an item for Warranty
replacement or repair?
Please contact the ARB Warranty Dept at 425-264-1391 to obtain
a Return
Goods Authorization (RGA) number and ship to:
Attn: Warranty Dept, RGA # NNNNNN
ARB 4x4 Accessories
720 SW 34th Street
Renton, WA 98057
Any items returned without an RGA number will be refused delivery
and will be returned to you at your expense.
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Q) My IPF lights came with Japanese instructions,
can I get English language instructions?
ARB is a distributor of IPF lighting equipment and is currently
working with the manufacturer to develop English language instructions.
The diagrams provided with the Japanese instructions are typically
enough information for installation, however, ARB's on-call
Technical Dept. will be happy to assist you with any installation
problems you may be experiencing.
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Q) Why aren't there any prices on your
website?
ARB is strictly a manufacturer and does not offer retail sales
directly to the general public. ARB products may be obtained
from any of our over 1300 distributors nationwide. To find a
dealer near you, use our zip code locator tool located on the
home page.
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Q) How long will it take to receive my
catalog?
Catalog requests typically take about 3-4 weeks to arrive.
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